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New in Management
Here are the latest additions to Oesterle Library's management collection. Click on the title of the book for more information.
A complaint is a gift : recovering customer loyalty when things go wrong - Janelle Barlow and Claus Møller
Call Number: 658.8343 B24c 2 ed
This updated second edition contains new sections on receiving and responding to complaints posted on the Internet, how to deal with and take advantage of complaints that are directed personally, and how to complain constructively and effectively. Real-life examples are included throughout, and each chapter ends with discussion questions. The authors present a practical and useful method to handling customer complaints in all manners of customer-based businesses.
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In order to find books on management, choose the "Subject" search from the pull-down menu and enter management into the search box, or click on one of the "Suggested Searches" below to run a search in the library's catalog.
Suggested searches: Nonprofit organizations—Management, Industrial Management, Sales Management, Small Business Management
Management Reference Sources
- Encyclopedia of Management
- Encyclopedia of Business and Finance Call Number: R 650.03 En1k
- Encyclopedia of Small Business
Aimee Walker |
Aimee WalkerOnline Chat / Networks:
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(630) 637-5708
aawalker@noctrl.edu
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Subjects:
Division of Economics and Business
 |
Contact Info:
(630) 637-5708
aawalker@noctrl.edu
Send Email
Subjects:
Division of Economics and Business
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